Terms and Conditions
This document regulates the terms and conditions of use of this website. www.prochef.pt and the purchase of products from it. You should read and consult carefully read the conditions, as well as our Privacy Policy.
These conditions are subject to change, so we remind you to consult and read them before placing any order. If you have any questions, you can contact us through our contact form or through our Customer Support contacts.
Trade policy
The "seller" OMGS SERVICE LDA, with the commercial name Prochef, Rua da Lapa nº25 4480-757 Vila do Conde, 514081570, has products for sale on the website, https://www.prochef.pt/, and the "ecommerce" services are available exclusively to end users / "consumers".
Product availability
The catalog of products presented on this website is independent of our physical store, both in terms of price and stock quantities. All campaigns
Promotional items have limited stock and are exclusively for online sales.
Delivery
The carriers we work with make deliveries on working days, between 9:00 a.m. and 8:00 p.m., to the address provided to us . The risk of damage or loss must be communicated to the buyer at the time of delivery or, if delivery is wrongly refused when attempted, even if the details were incorrect. Should there be any difficulty in making the delivery, surcharges may be applied if the buyer is not present at the time and place of delivery. For all purposes, the “delivery” is considered to have been made. or a product is considered “delivered” upon signature of the delivery receipt provided by the carrier's tracking.
Price and payment
Except in the case of obvious errors, the prices of our products are those currently indicated on our website. Even when carrying out a general review, errors may occur. If we find such a situation, we will inform you as soon as possible, giving you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and the buyer will be refunded the amount of the order, if the same is true. find pay.
The prices indicated include VAT but do not include delivery costs, which
will be duly calculated at checkout.
Return conditions
To check the return conditions, click here.
Comments
All comments and opinions from our customers are welcome. You can send them to through our contact form or via email.